Terms and Conditions

Zanzo Casino’s terms and conditions explain the rules that apply when you access or use the website, create an account, play games, take part in promotions, or use related services. These site terms are designed to set clear expectations between you and the platform operator, Volanta Group Digital LLC.

By registering an account, visiting the website, purchasing eligible coin packages, using Gold Coins or Sweep Coins, or otherwise using the platform, you agree to follow these conditions of use. If you do not agree with them, you should not use the website or its services.

These terms cover the main rights, restrictions, and player responsibilities connected with Zanzo Casino. They should be read together with any promotion-specific rules and other policies published on the site.

Who can use Zanzo Casino

Zanzo Casino is intended for adults only. You must be at least 18 years old, or the age of legal majority where you live, whichever is higher, to register and use the platform.

It is your responsibility to make sure that accessing social casino or sweepstakes casino services is lawful in your location. Zanzo Casino is offered to United States residents only, and access may be limited or unavailable in certain states, territories, or regions.

At the time of writing, the platform may restrict or refuse access in locations including Idaho, Louisiana, Michigan, Montana, and Nevada. Zanzo Casino may change geographic restrictions at any time to reflect legal, operational, or compliance needs.

Important information about the operator

Zanzo Casino is operated by Volanta Group Digital LLC.

Registered address: 8 The Green, Ste A Dover, Delaware 19901 USA

The operator manages the platform and may set, apply, and update reasonable account rules, promotional conditions, verification standards, and service limits as needed to support lawful and fair use of the website.

Account registration rules that matter

To use certain features of Zanzo Casino, you may need to create a player account. When registering, you agree to provide information that is accurate, complete, and current.

Your account must be registered in your own name. You may not create an account for someone else, use another person’s details, or provide false or misleading information during registration or later account use.

Zanzo Casino may limit the number of accounts a player, household, device, payment profile, or IP address may use. If duplicate, linked, or unauthorized accounts are identified, the operator may review those accounts and take appropriate action.

If your information changes, you should update it promptly so the platform can maintain accurate account records.

Verification checks and account review

Zanzo Casino may request documents or additional information to confirm your identity and protect the integrity of the platform. This may include checks relating to your age, name, address, email address, phone number, payment method ownership, or other account details.

Verification may be required before certain actions are completed, including account approval, promotional eligibility, redemption requests, or access to specific services. In some cases, Zanzo Casino may also request tax-related information where legally necessary.

If requested information is not provided, cannot be verified, or appears inconsistent, the operator may delay or limit account activity until the review is completed.

Your account is personal to you

You are responsible for keeping your login credentials secure and for all activity carried out through your account. This includes maintaining the confidentiality of your password, device access, and other account security details.

Player accounts are personal and non-transferable. They may not be shared, sold, assigned, lent, or used on behalf of another person.

If you believe your account has been accessed without permission, you should contact support as soon as possible. Zanzo Casino may suspend or limit account access while a security review is underway.

Gold Coins, Sweep Coins, purchases, and redemption rules

Zanzo Casino uses two types of platform currency - Gold Coins and Sweep Coins.

Gold Coins are used for social play and are not redeemable for cash or prizes. Sweep Coins are promotional sweepstakes entries that may be used in eligible SC games and, subject to the applicable rules, may become eligible for prize redemption.

Sweep Coins cannot be purchased directly. They may be obtained through permitted promotional methods, such as sign-up offers, bonus offers linked to eligible Gold Coin purchases, giveaways, referral promotions, daily offers, or approved mail-in requests where available.

Payment methods, package availability, transaction limits, and processing times may vary. Zanzo Casino currently supports selected methods including Bitcoin/BTC, MasterCard, and Visa, but not every method may be available to every user at all times.

Redemption requests may be reviewed before approval. Zanzo Casino may apply reasonable checks before processing redemptions, including identity verification, source review, account activity checks, and confirmation that promotional conditions have been met.

Where stated on the platform, minimum redemption thresholds may apply. Based on current service information, Sweep Coin prize redemptions generally start at 50 SC, and approved requests are often processed within 1 to 2 business days, although timing can vary.

Promotional offers come with extra conditions

Bonuses, promotional Sweep Coins, free offers, referral rewards, discounted packages, daily spins, loyalty rewards, and similar campaigns may be subject to separate bonus terms in addition to these general account rules.

Depending on the offer, additional requirements may include:

• eligibility criteria
• time limits
• playthrough or usage conditions
• game restrictions
• redemption limits
• one-time or recurring participation rules

For example, Zanzo Casino may offer a sign-up reward such as 100,000 Gold Coins and 10 Sweep Coins, or a listed welcome package of 1,000,000 GC + 25 SC, depending on the campaign active at the time. Promotional details may change, and only the specific terms attached to the offer in your account or on the promotion page will control.

Sweep Coins received through promotions may need to be played at least once before they become eligible for redemption. Players should review the applicable terms carefully before participating in any offer.

Mail-in entries, referrals, and loyalty rewards

Where Zanzo Casino makes an alternative method of entry available, mail-in requests must follow the instructions published by the platform. Incomplete, duplicate, altered, bulk, or non-compliant requests may be rejected.

Current service information indicates that approved mail-in requests may award 4 Sweep Coins per request, with one request card per envelope and one request per day. These conditions may be updated from time to time.

Referral rewards and VIP benefits, including offers tied to the VIP Star Lounge program, are also subject to separate rules. Zanzo Casino may review referral activity and loyalty progress to confirm that participation is genuine and consistent with fair use.

Game access may change from time to time

Zanzo Casino aims to provide access to its games and related services across supported devices, including mobile use where available. However, game libraries, account features, promotions, and payment options may change based on your location, device compatibility, software updates, maintenance, or third-party provider availability.

The platform may add, remove, suspend, replace, or limit games, features, or promotions at any time. This includes titles supplied by providers such as 3 Oaks, Betsoft, Gaming Corps, Gamzix, Jili Games, Kalamba Games, Mancala Gaming, NetGaming, Novomatic, and Playson.

Zanzo Casino does not guarantee that every title, feature, or promotion will always be available in every state, on every device, or at every moment.

Fair use rules and prohibited behavior

Players are expected to use Zanzo Casino fairly and lawfully. You may not use the platform in a way that harms the service, other users, or the integrity of promotions or sweepstakes gameplay.

Prohibited behavior includes, without limitation:

• using false, misleading, or incomplete information
• creating unauthorized multiple accounts
• allowing another person to use your account
• using the site for unlawful purposes
• attempting fraud, collusion, or chargeback abuse
• abusing promotions, referral offers, or mail-in entry processes
• attempting to manipulate games, systems, bonuses, or redemption processes
• using bots, scripts, automation, or unauthorized software tools

Any attempt to interfere with normal platform operation or to gain an unfair advantage may result in review and account action.

When Zanzo Casino may limit or close an account

Zanzo Casino may, where reasonably necessary, refuse service, restrict access, suspend promotions, delay or freeze transactions for review, remove promotional rewards, or close an account.

This may happen when:

• verification is incomplete or unsuccessful
• the player appears to be in a restricted location
• account activity suggests misuse, fraud, or abuse
• the player has broken these terms or any promotion-specific rules
• legal or compliance concerns require review

Where appropriate, Zanzo Casino will try to apply these measures in a fair and proportionate way. Some actions may need to be taken immediately to protect the platform, its users, or legal compliance obligations.

Handling mistakes, balance issues, and technical problems

From time to time, the platform may experience technical issues or human error. This can include display errors, incorrect balances, interrupted play sessions, promotional miscalculations, pricing issues, or game malfunctions.

If an obvious mistake occurs, Zanzo Casino reserves the right to correct it and to make reasonable adjustments connected to the error. This may include reversing incorrect awards, adjusting balances, canceling affected entries, or reviewing transactions linked to the issue.

The operator will address these situations in a practical and fair manner, based on the available system records and the nature of the problem.

Responsible play comes first

Zanzo Casino is intended for entertainment purposes. It should not be viewed as a way to make money or as a guaranteed source of financial return.

Players are encouraged to use the platform responsibly. Where available, responsible gaming tools, account limits, or self-management controls may be offered to help users manage their play. You can also review the site’s Responsible Gaming page for more information.

Site content and intellectual property

The website’s design, branding, logos, text, graphics, software elements, original content, and other materials are owned by Zanzo Casino, its operator, or its licensors.

You may use the website for personal, non-commercial purposes in line with these terms. You may not copy, reproduce, republish, modify, distribute, sell, or commercially use site content without prior written permission, unless the law clearly allows it.

Third-party services and external providers

Some parts of the Zanzo Casino platform may rely on third-party providers. This can include game studios, payment processors, identity verification services, analytics tools, communications systems, and other technical partners.

These services may be subject to availability, technical limits, maintenance schedules, and provider-side interruptions. Zanzo Casino is not responsible for every issue arising from external systems, although it may work with providers to resolve problems where possible.

Limits on liability

To the fullest extent allowed by applicable law, Zanzo Casino and its operator are not responsible for losses, delays, or damages caused by events outside their reasonable control. This includes technical interruptions, internet outages, unsupported devices, user mistakes, third-party failures, security incidents not caused by the operator’s misconduct, or force majeure events.

Zanzo Casino is also not responsible for losses resulting from your failure to protect account access, your failure to follow these terms, or your use of the service in a way that is not supported by the platform.

Nothing in these terms is intended to exclude liability that cannot legally be excluded under applicable law.

No promise of uninterrupted service

The website, games, promotions, and related services are provided on an “as is” and “as available” basis. Zanzo Casino works to keep the platform functional and accessible, but it cannot promise uninterrupted service, constant availability, or error-free operation at all times.

Maintenance, software updates, provider changes, regional restrictions, and unexpected technical issues may affect access from time to time.

Updates to these terms may happen

Zanzo Casino may revise these terms and conditions from time to time to reflect service updates, legal requirements, operational changes, or improvements in platform governance.

Unless stated otherwise, the latest version posted on the website will apply from the date it is published. Continued use of the platform after changes take effect means you accept the updated terms.

Players should review this page periodically to stay informed about the current conditions of use.

Other policies you should review

These terms should be read alongside other important policy pages published on the site, where applicable. Depending on the feature you use, this may include the Privacy Policy, Cookie Policy, bonus rules, sweepstakes rules, and AML or KYC-related procedures.

If there is a question about how personal data is handled, promotional eligibility works, or how account review is carried out, those related policies may provide additional guidance.

Questions about the rules or your account

If you have questions about these terms, account use, verification, or platform services, you can contact Zanzo Casino through its official support channels. Available support options include live chat, the on-site FAQ, and email at support@zanzocasino.com.

Using Zanzo Casino means accepting the rules that apply to the website, your account, and the services connected to it. These terms are meant to create a clear and fair framework for everyone using the platform, while supporting transparency, responsible play, and consistent account standards.